Our Shipping & Delivery Policy
Canal's prices do not include shipping or sales tax (where applicable). Street addresses and phone numbers are required for all shipments. No PO Box addresses accepted! Not responsible for old/wrong delivery addresses! We currently do not ship to: UT, MA, NH, AL, AR, KY, MD, MS, MT, SD. We can now ship to Hawaii and Alaska with UPS. Email/call our shipping department to get a price quote.
Title to, and ownership of, all wine passes from Canals Bottlestop to the purchaser in the State of New Jersey and the purchaser takes all responsibility for the shipping it from New Jersey to his/her home state. By arranging for transportation of the wine, Canals Bottlestop is providing a service to, and acting on behalf of the purchaser. By utilizing this service from Canal's Bottlestop, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of wine and is legally entitled to take quantities ordered and once again authorizes that he/she is 21 years of age.
- We do not ship internationally.
- Our regular shipping days are Mon-Thu. All orders received online will ship Ground within the next 1-2 business days (except orders with problems).
- You can start tracking your package on line the next morning following the shipping day.
- If you are concerned about weather conditions in your area we will gladly hold your order until proper temperature allows shipping.
- Customer comments on order such as: "please leave package on back porch" will not be taken in consideration, since we cannot give our carriers such instructions for delivery! If you do have such a request please contact us to make arrangements suitable for you.
You must be 21 years of age or older to purchase alcohol from Canalswine.com. All packages sent by Canals Bottletop require a signature upon delivery. We will not be able to refund any shipping charges if your package is returned because there was no one home to sign! For faster and more convenient delivery please provide a commercial address if available.
Discount & Refund Information
Canal's offers 10% discount for cases of wine NOT on sale. If the item is already on sale, there is no additional discount. If the order exceeds 12 bottles, the discount applies for the entire purchase. 10% discount applies for mixed cases of wine as well.
Please note that due to a price listing error, some items may not properly be identified as sale items. This usually happens when an item has one fix non-discountable sale price and no regular price. In this case there will be no further case discount. Please email/call us if you have any questions regarding such items.
All discounts will be applied upon processing your order and your total will be adjusted online when your order is fulfilled.
Canal's guarantees customer satisfaction! If there is any problem with your order please contact us immediately. We offer a full refund within 30 days of the delivery date for any bad bottles of wine; please hold them as they are (do not empty the bottles) until we can schedule a pick up at no cost to you. We are not responsible for any photos of wine labels posted on the website (all provided by wineaccess.com)
Attention: there is a 10% restocking fee for any other returns!