Terms of Sale
All sales including futures and pre-arrivals are final. Defective merchandise may be returned within 7 days. Defective does not mean the wine does not appeal to your personal tastes.
As is standard in the industry, for wines 10-years old or older, purchase is at the buyer's risk. We purchase our old and rare wines only from reputable sources and that have been properly stored.
In the rare instance we are able to accept a return after seven days it is our policy to apply a 10% restocking fee to all orders including futures and pre-arrival. As we are wine merchants and not wine stock traders, we are disinclined to accept return on futures orders because of the speculative nature of these markets. We entered this business because of a love of wine, not a love of market movement.
PLEASE NOTE: FOR ALL SALE WINES, ALL SALES ARE FINAL.
For negotiated returns on items shipped, all transportation expenses are the responsibility of the customer. We retain the right to refuse the returns of wines damaged in shipment or as a result of mishandling or improper storage.
As a small merchant that values our relationships with our customers, we feel it is unfortunate that the above terms are necessary, but the nature of internet commerce compels us to post them. In the end we want to maintain a good relationship with our customers and provide them with positive shopping experiences. Please contact us if you are dissatisfied with our service, and we will discuss your issue as it relates to our terms of sale and our desire to provide you with the highest level of service.