Frequently Asked Questions

About our services

WineAccess is the largest wine network in the world. We allow wine consumers like you to buy the world's finest wines from hundreds of wineries and fine wine shops every day.

Our search allows you to seek out wines from our retailer network of over one hundred stores across the country. You can also browse this network by varietal, region, and price.

But that's not all we do.

We also pour through thousands of special offers we see from wineries, focusing on a handful of the most compelling wines available on the market. Then, because our members are such a sought after market for wine, suppliers go to great lengths to offer their wines at very attractive prices.

Domestic wines are shipped directly from the winery's West Coast warehouse, while imported wines are sourced and shipped by importers. In all cases, you will receive only handpicked wines that measure up to our rigorous standards.

How can I be the first to find out about these offers?

We'll post wine offers on our home page, but this is not the best way to be at the front of the line. Email is the best way to participate in offers before they sell out (which they usually do). To sign up to receive our emails, simply fill out this form.

How frequently will I receive offer emails?

It will vary. In a given week, you can expect to see anywhere between one and four offers in your inbox. It depends on whether the current batch of offers meets our standards. If the only thing we had to offer you was plonk, we'd gladly take a week off. But with so many promising winemakers seeking to offer their wines to WineAccess members, it would highly unusual if we couldn't find at least one wine offer that we're really excited to pass along.

How are the wines chosen?

Great wine is all about one man's (or woman's) expression of her land in a given growing season. We don't simply present wine offers. We research our selections, helping you understand why each wine is special. It's often in the 'why' that one makes sense of what one tastes.

Once we've done the research, talking to the winemakers and identifying promising wines, we taste each bottle ourselves and pick only the best ones to feature. And it's often not about high scores from the well-known experts. Our experience is that "highly scored" wines aren't always what they're cracked up to be, or are often not good values. If you rely solely on scores, you will miss many wonderful discoveries.

We believe in high standards and this philosophy: We must be as excited about seeing that bottle on our dinner table as on yours.

When will I receive my wine?

Most times your wine will ship right after you purchase it. During hot or extremely cold weather, the winery will store your order under perfect, temperature-controlled conditions until it's safe to ship. Sometimes you will be offered "pre-arrival" wines, before the wine is shipped to the U.S. or bottled. This is because we've been lucky enough to taste the wine in barrel, at the winery. We make all these conditions clear on each offer and in the checkout process.

What's the return policy?

If your wine arrives in a damaged condition (broken bottle, frozen), send it back for a full refund, no questions asked. We take customer satisfaction seriously, and so do our partner wineries and importers. If they didn't, we wouldn't be working with them.

Are these products for novices or collectors?

Both! Whether you're new to wine or a Pinot freak, there will be offers that appeal to you--from superb bargains to 2005 Grand Cru Burgundy.

Am I eligible to receive offers?

It depends. Each shipper determines its shipping rules. Nonetheless, customers in most states are eligible to receive shipments on all offers. This information is listed on the bottom of each offer.

How do I get on the email list?

Simply fill out this form to receive offer announcement emails. You can always unsubscribe if you do not find the service valuable, and we promise not to share your email address with anyone. There's more about that in our privacy policy

How do I get in touch with WineAccess?

Just email wacs@wineaccess.com. (The "wacs" stands for WineAccess Customer Service)