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Our member services team is ready to help via phone or email. Call us at (866) 946-3923 from 9am – 8pm ET Monday – Friday or send us an email at help@wineaccess.com

FAQs

About WineAccess

What is WineAccess?

We are wine lovers and searchers. Since 2007, each day, we've written stories about wines we've discovered, tasted and evaluated in the cellars where they were made. About 1 out of 18 make the cut. We negotiate prices on our membership's behalf, then arrange to have bottles shipped directly from the source — right to your door.

How are the wines chosen?

Great wine is all about one man's or woman's expression of her land in a given growing season. We don't simply present wine offers. We research our selections, helping you understand why each wine is special. It's often in the 'why' that one makes sense of what one tastes.

Once we've done the research, talking to the winemakers and identifying promising wines, we taste each bottle ourselves and pick only the best ones to feature. And it's often not about high scores from the well-known experts. Our experience is that "highly scored" wines aren't always what they're cracked up to be, or are often not good values. If you rely solely on scores, you will miss many wonderful discoveries.

How do I find out about your offers?

For our Discoveries, email is the best way to purchase offers before they sell out (which they usually do). Just sign up here to start receiving email offers from us.

Shipping

Do you ship to my state?

Shipping laws vary from state to state. This map shows the states we ship to. We'll only show you wines that are available in the state you've indicated you are shipping to. If you change your shipping address during checkout, we'll let you know if any of the wines in your cart cannot be shipped to your location.

How much does shipping cost?

It depends on what you're buying and how much. On most offers, shipping is included on a purchase threshold of between 2 and 12 bottles.

How long will it take before my wine is delivered?

At checkout, you choose your delivery date. Most orders can be shipped 2-14 days after they are placed.

Some "pre-arrival", offers — largely collectibles — are shipped directly from the cellars, and can take as long as 3 months to arrive at your door.

Why should I have my WineAccess shipment sent to a business address?

Federal law requires that someone of at least 21 years of age sign for all wine shipments. If no adult is home at the time of delivery, FedEx or UPS is obliged to return the wine to its local warehouse, and then reschedule delivery.

If you have your WineAccess shipment sent to a business address, delivery usually takes place in the mid-morning and can be signed for by any adult on the premises.

Does an adult have to sign for my shipment?

Yes, by law, a person who is at least 21 years old must sign for the delivery, without exception.

Ordering

How do I check the status of an order?

Sign into www.wineaccess.com. Click on your name in the site navigation and select "Orders".

Can I cancel an order after I've placed it?

Absolutely, as long as it hasn't already been shipped. Simply email Member Services at help@wineaccess.com. Or call (866) 946-3923 any weekday between 9am - 8pm EST.

Does WineAccess accept returns?

For many reasons, there is no set in stone return policy. However, if you're unhappy with a purchase, our member services team will do all it can to make you happier.

How do I see what wines I've bought from you before?

Sign into www.wineaccess.com. Click on your name in the site navigation and select Wine Portfolio.

Manage Your Account

Privacy & Security

Mailing Address

WineAccess, Inc.
P.O. Box 368
Ardmore, PA 19003

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